Why does my dog have to have a trial day?
Pooch Play Care ask that all new dogs have a trial day prior to being a member. This is for your dog's protection as well as the protection of PPC staff and other dogs in our care. This trial day helps us to determine if your dog is a good fit for day care and allows us to closely monitor how your dog integrates into the pack and which pen has the best play style for your dog.
Are there specific drop off and pick up times?
Pooch Play Care understands how busy and different people's lives are, so for this reason you may drop off your dog at any time during the day. When making your booking please provide an approximate time.
How long is a full day of dog day care?
A full day is anything over 5 hours between the hours of 7:00am - 6:15pm. Up to 5 hours is considered a half day.
Are there scheduled sleep times during the day?
Pooch Play Care do not have designated sleep times but can certainly provide this if you wish. In addition, the Pooch Play Care team are constantly supervising dogs and if a dog exhibits behaviours of extreme tiredness they will be moved to a more appropriate pen to have some quiet rest time.
Will Pooch Play Care feed my dog during the day?
Pooch Play Care requests that if your dog eats breakfast it is given prior to attending day care. It is often difficult for dogs to focus on a meal in a new environment. If you have a young dog requiring a meal during the day please advise staff and bring in your preferred dog food.
Does my dog need to be desexed?
Generally dogs that are not desexed are unable to attend Pooch Play Care. Intact males and unspayed females smell different and other dogs may single them out and at times disrupt the pack. This is unfair for both your dog and other dogs in our care. Puppies can attend dog day care up to approximately 6 months old or until they are ready for treatment. As previously noted, all dogs must have undertaken C5 vaccination.
Do dogs get injured whilst in dog day care?
Dogs use their teeth like humans use their hands so to a degree minor injuries are inevitable. Nicks, scrapes and scratches are a normal part of dog play and socialisation. The Pooch Play Care Team provide constant supervision and guidance to the dogs in our care. If the team see a dog not enjoying the play, they can be separated into new pens to avoid any issues arising.
Are there any breed restrictions?
In Australia restricted breeds are the Japanese Tosa, fila Brasiliero, dogo Argentino, Perro de Presa Canario, and American Pit Bull Terrier. These breeds are unable to attend Pooch Play Care.
Can I visit Pooch Play Care prior to making a booking?
YES! We encourage owners to come and check out our facilities prior to allowing us to care for their loved one. We have a viewing room that provides an awesome viewpoint of all of our play pens. With the privacy glass, dogs are unable to see you to avoid disturbing them but you can certainly see them!
Will my dogs toilet training at home be disturbed?
No. Dogs learn what is appropriate in each environment, not solely by the act itself. However we do have a large grassed area in our outdoor courtyard which all of the dogs have access to during the day.
What if a dog becomes aggressive?
Pooch Play Care Attendants are constantly providing close supervision in all of our pens and are trained to foresee issues before they arise. In the event that a pack does become a little rough and/or aggressive the dogs are separated immediately to have some quiet time. Often this diversion is enough to help the dog to re focus and they can be moved into another play pen. In the event that a dog is a threat to other dogs in our care and/or towards staff they may not be suited to a dog day care environment.